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The connection between your team and the clients you serve directly impacts your employees’ job satisfaction, retention rate, and focus on clients in their day-to-day work, so it’s imperative that your organization connects the team as closely as possible to customers to benefit both, organization and the clients.
Don’t only trust words when it comes to describe the importance between organization and clients. Let’s hear it out from some famous Business leaders that demonstrate why having a positive understanding with the clients means a lot.
“Your most unhappy customers are your greatest source of learning.” -Bill Gates
Your employees can anytime benefit themselves from bad feedbacks of unsatisfied customers over and over again.
Constructive feedbacks from your clients can always help you know your effect on them and help you keep improving for betterment. Your product develop team can anytime bring better solutions keeping customer’s needs in mind. Keep updating your results consistently.
“Courteous treatment will make a customer a walking Advertisement.” –James Cash Penney
Showing impolite and rude behavior to your customers will never make them walk towards you again in lifetime no matter how much they’re in need.
At first step, if you understand your customer’s nature and their need, deal them according to their nature. This builds a healthy relationship between your team and your clients on a positive note.
“Don’t find customers for your products; find products for your customers” –Seth Godin
This discerningly-worded quote is a good reminder that the value of any product is directly tied to how effectively it solves customer’s needs.
Always believe in taking feedback surveys from your customer which let them provide their candid feedback and providing you further suggestions that haven’t been thought earlier. Majority survey responses allow your team taking decisions quickly.
